Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino for us to look at? This page tells you how to reach the Online Casino team and what you can expect from us once you do.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message that comes in, and we try to reply within a couple of business days. If your enquiry relates to a specific casino brand, please include the name so we can look into it properly.
What We Can Help With
We cover a lot of ground on this site, from no deposit bonus offers to full brand comparisons, so it helps if you point us in the right direction. Common reasons readers get in touch include:
- Questions about how a no deposit bonus or welcome offer actually works, including wagering requirements or withdrawal caps
- Corrections or updates — bonus terms, payment methods and game libraries change often, and we rely on reader tips to help keep listings current
- Requests to review a Canadian-facing casino that isn't yet featured on the site
- General feedback on a brand you've played at, positive or negative
- Questions about how our ratings and rankings are put together
For broader questions about safer play, our Responsible Gambling page covers tools and support resources in more detail, and our Terms and Conditions page explains how the site itself operates.
Why Your Feedback Matters
No deposit bonuses and welcome offers are among the most frequently updated pieces of information on any casino site — terms shift, promotions expire, and new restrictions get added without much notice. When a reader tells us a bonus code no longer works, or that a casino has changed its wagering requirements, that's genuinely useful. It's one of the ways we keep our comparisons accurate between the fact-checks we run ourselves.
If you've recently claimed a no deposit bonus at one of the brands we list and had a good or bad experience with the sign-up, verification, or withdrawal process, we'd like to hear about it. This kind of first-hand detail helps other readers make better decisions.
Before You Get in Touch
A few quick checks can save time on both sides:
- If your question is about a specific bonus, check the offer's terms on the casino's own site first — details like minimum deposit, expiry and maximum cashout can change quickly
- If you're asking about eligibility or regulation, note that requirements can vary by province, so include your location if it's relevant to your question
- If you want to suggest a casino for review, let us know why it stands out — for example, its game selection, payment options or software providers
Want to learn more about who's behind the site before reaching out? Our About Us page explains how we approach reviews and rankings.
Response Times
We handle enquiries in the order they arrive. Straightforward questions are usually answered within a couple of business days. If your message involves checking a casino's current terms or verifying a claim, it may take a little longer, since we don't want to give you an answer we haven't confirmed.